In the recent months, the ongoing COVID-19 pandemic caused major disruptions to public service delivery. Public servants are either working from home, while still expected to delivery usual public service to the citizens. This caused many department to reconsider the future operating strategies and how to ensure their service continuity.
In this webinar, we are going to discuss more about the revolution of chatbot and voicebot during the COVID-19 pandemic, common errors in making chatbots, how it affect public service delivery and also our use cases sharing.
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