Chatbot

Hong Kong Jockey Club

Deal with internal issues related to the human resources department, such as resignation procedures, MPF contribution, and new employee entry instructions.

>10K
cases handled

90%
improved response time

88%
lower staff engagement

Challenge

Repeated and direct questions are answered every day.

Solution

Humanized chatbot

Reduce the number of employees’ responses

Efficiently handle large numbers of inquiries

Our chatbot enhances the user experience and provides different responses based on customer needs and preferences.

Our chatbot eliminates the need for users to answer repetitive questions and reduces the workload for employees, allowing them to complete more meaningful work within working hours.

Our bots provide common inquiries in the department. The Hong Kong Jockey Club and MINDLAYER have established a department-specific bot software for colleagues to use, which can automatically and 24/7 reply to colleagues’ questions, reducing staff answering repetitive questions and shortening the waiting time of users.

Contact Us

Our Location

6/F, Prosperous Commercial Building

54-58 Jardine’s Bazaar, Causeway Bay,

Hong Kong

Phone: +852 3500 3910

E-mail: hello@mindlayer.io

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